Frequently Asked Questions

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Covid-19 Appointment Options

Currently we are not seeing clients face-to-face in our office in effort to stem the spread of the virus. We offer 2 options for follow-up appointments with our existing clients. Our 1st option is a Phone Consultation. Simply call our office at the appointed time for a consultation with NP Cross. The second option is a Video Conference via Zoom through your computer, smartphone or tablet. For new clients the Video Conference option will be utilized for the initial visit. Please be advised that any client that has not had an appointment in 6 months is considered a “new client.”


Missed Appointment Policy

In order to have an efficient and orderly practice, we request your consideration of your provider’s time by asking that you give us 24 hours’ notice if you cannot attend a scheduled appointment. This allows other clients that are waiting for a cancellation to be notified. We understand that sometimes situations arise that are out of your control, and 24-hour advance notices may not be feasible. However, in these situations, we ask that you notify the office as soon as possible. Failure to provide notice may result in missed appointment fees.


Medication Refill Policy

It is our goal to provide medication refills in a timely manner, however, we expect our clients to participate in their care to the extent necessary to achieve our goal. To avoid any lapse medication therapy, refill requests should be made 72 hours before your medications run out as it may take 48 hours for us to refill a script for you. You may make a refill request by phone, leaving a detailed message on our refill line, by email, by text or by speaking with our staff.


State and Federal Legislation

Government regulations may play a role in the frequency of your appointments. The state of Maryland and the federal government place regulations on certain medications that necessitate monthly appointments.

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