Frequently Asked Questions

We understand that you may have questions about our services, appointments, and policies.

Below, you’ll find answers to our most commonly asked questions.

Appointment Options

At Arise Behavioral Health, we offer flexible appointment options to accommodate your needs and preferences. Whether you prefer in-person visits or virtual sessions, we strive to make accessing care as convenient as possible.

In-Person Appointments

For those who prefer face-to-face interaction, we offer in-person appointments at our office. This option provides a comfortable and private setting to meet directly with your provider.

Phone Call Appointments

If you are unable to attend in person, phone call appointments allow you to connect with your provider from wherever you are. This is a great option for those who prefer a simple, voice-only session.

Virtual Appointments (Telehealth)

We offer secure and convenient virtual sessions through the following platforms:

Doxy.me – A HIPAA-compliant telehealth platform that allows you to meet with your provider through a private video session. No downloads are required; simply click the link provided via text or email before your appointment.
Zoom – If you prefer Zoom, we can arrange your session through this familiar and easy-to-use platform. A secure link will be sent via text or email before your scheduled time.

No matter which option you choose, we are committed to providing high-quality, confidential, and personalized mental health services.

Missed Appointments

In order to have an efficient and orderly practice, we request your consideration of your provider’s time by asking that you give us 24 hours’ notice if you cannot attend a scheduled appointment. This allows other clients that are waiting for a cancellation to be notified. We understand that sometimes situations arise that are out of your control, and 24-hour advance notices may not be feasible. However, in these situations, we ask that you notify the office as soon as possible. Failure to provide notice may result in missed appointment fees.

Medication Refills

It is our goal to provide medication refills in a timely manner, however, we expect our clients to participate in their care to the extent necessary to achieve our goal. To avoid any lapse in medication therapy, refill requests should be made 72 hours before your medications run out as it may take 48 hours for us to refill a script for you. You may make a refill request by phone, leaving a detailed message on our refill line, by email, by text, or by speaking with our staff.

Paperwork Requests

We understand that paperwork requests are an important part of managing your care. To request paperwork from our practice, you must be an active client who has been receiving services for at least 90 days. Active clients are expected to attend scheduled appointments consistently, with minimal no-shows or cancellations.

Paperwork requests are processed within 10 days after receiving the completed request form. For clients with commercial insurance, a $25 fee will be charged once the paperwork is completed. Payment must be settled with the billing team before the document can be sent.

Submitting a request is simple. Use our secure online form by clicking the button below.

Request Paperwork

Insurance & Payment Information

For details on accepted insurance providers and payment options, please visit our Payment page. If you have any questions about coverage or costs, feel free to contact our office for assistance.

State and Federal Legislation

Government regulations may play a role in the frequency of your appointments. In Maryland and at the federal level, certain medications require monthly appointments for proper monitoring and compliance. If your treatment includes one of these medications, we will help ensure your appointments are scheduled accordingly.

Client Rights & More

We are committed to protecting your rights and ensuring you receive quality care. To learn more about your rights as a client, confidentiality policies, and other important information, please visit our Policies page.

If you have any additional questions or need further assistance, please don’t hesitate to contact our office. Our team is happy to help & ensure you have all the information you need.