Practice Policies

Arise Behavioral Health respects your right to treatment free of discrimination on the
basis of race, sex, sexual orientation, age, creed, mental or physical handicapped status,
national origin, marital status, or religious or political opinions or affiliations.

You have the right not to be exploited for fiduciary gains by any Arise provider or member.

You have the right to be treated with courtesy, respect, and full recognition of your human dignity and individuality.

You have the right to a treatment plan and active participation in its development.

You have the right to receive treatment according to your treatment plan.

You have the right to be free from mental, physical, or sexual abuse.

You have the right to legal redress in the event of any abuse.
Recording devices are not employed at Arise. You have a right to know if their use will be introduced.

You have a right to know about the risks and/or side effects of your medication(s) and any prescribed medical procedure.

You have the right to refuse medication.

You have the right to refuse treatment.

You are entitled to be informed of alternative types of treatment.

You have a right to receive treatment and services free of neglect by your providers.

You have the right to be treated free of humiliation, exploration, physical and sexual abuse, harassment and physical punishment, or any other type of indignity.

You have the right to receive treatment and other services in the least restrictive environment possible.

You have the right to be free from any means of coercion, discipline, constraint or retaliation by staff, including free from restraint and seclusion.

You have the right to report any concerns you may have with your treatment and file a grievance if you feel the need to do so.

You have a right to know and understand the grievance process and procedures.

You have a right to be notified regarding the outcome and solution of your grievance.

You have the right to no retaliation if a grievance is filed.

You have a right to formulate an “Advanced Directive”

You are not required to have an “Advanced Directive” to receive treatment or services.

You have the right to every consideration of confidentiality regarding your services and personal information.

You have the right to know which staff members are directly responsible for your care and have a list of expected services.

You have the right to full information on the availability of known financial resources of your health care.

You have the right to access of other adjunctive services and resources in the community, to included but not limited to: legal services, dental care, food closets, clothing closets, shelters, employment fairs, etc.

You have the right to Arise’s cooperation with you and/or your attorney in matters relating to your condition or its treatment (e.g. pursuit of disability or other entitlements).

You have the right to access your medical record.

You have the right to petition for a change in your medical record.
The change will be taken under review by the provider/treatment team and determined if appropriate.

You have the right to bring prescription medications into the Arise office at the request of your medical provider(s). You also have the right to bring essential, medically necessary, somatic prescription medications into the Arise office.

We are also dedicated to maintaining your privacy.
We will use and share information for basic operations of the clinic, but personal therapy notes and therapeutic admission summaries are governed by HIPAA and state regulations that prevent them from being shared. The only exceptions to these guidelines are:

In the event of an emergency when there is a serious threat to your health and safety or the health and safety of another individual or the public. Your information will only be shared with a person or organization that is able to prevent or reduce the threat.

Arise’s participation in the Chesapeake Regional Information System for our Patients (CRISP), a regional health information exchange serving Maryland and Washington, D.C. As permitted by law, your health information will be shared with this exchange in order to provide faster access, better coordination of care and assist providers and public health officials in making more informed decisions. You may “opt-out” and disable access to your health information available through CRISP by calling 1-877-952-7477 or completing and submitting an Opt-Out form to CRISP by mail, fax or through their website at www.crisphealth.org. Public health reporting and Controlled Dangerous Substances information, as part of the Maryland Prescription Drug Monitoring Program (PDMP), will still be available to providers.


Your rights regarding your Personal Health Information are as follows:

You may ask to communicate about your health and related issues in a particular way or at a certain place which is more private for you. Example, you may ask Arise to call you at home and not at work to schedule or cancel an appointment. Arise will never leave a message mentioning behavioral health. The message will simply say Arise.

You have the right to request Arise to limit what Arise tells people and entities involved in your care without an ROI, which includes family member and friends, unless there is a safety emergency.

You have the right to look at your medical information including billing records per paragraph two. There may be an administrative charge for Arise to print your records and Arise has up to 10 days to respond to such requests. A written request is mandatory when requesting records. These are available at the office front desk.

If you believe your information in your medical records is incorrect or missing important information, you may request some changes (called amending) to your PHI. You must request this information in writing and send to Arise’s Compliance Officer and explain the reasoning. Such requests will not be kept in your record but will remain on file with the CEO and will not be disclosed. Changes will not be granted if there is a serious threat to the safety of yourself or others.

You have a right to a copy of this notice, and the entire Arise new patient paperwork. If we change the NPP, Arise will post the new version in our waiting area.

You have the right to file a complaint if you believe your privacy rights have been violated. You may file a compliant with our CEO or Compliance Officer and with the Secretary of the Department of Health. All complaints must be in writing. Filing a complaint will not change the health care we provide to you in any way.


Missed Appointment Policy

In order to have an efficient and orderly practice, we request your consideration of your provider’s time by asking that you give us 24 hours’ notice if you cannot attend a scheduled appointment. This allows other clients that are waiting for a cancellation to be notified. We understand that sometimes situations arise that are out of your control, and 24-hour advance notices may not be feasible. However, in these situations, we ask that you notify the office as soon as possible. Failure to provide notice may result in missed appointment fees.


Medication Refill Policy

It is our goal to provide medication refills in a timely manner, however, we expect our clients to participate in their care to the extent necessary to achieve our goal. To avoid any lapse medication therapy, refill requests should be made 72 hours before your medications run out as it may take 48 hours for us to refill a script for you. You may make a refill request by phone, leaving a detailed message on our refill line, by email, by text or by speaking with our staff.


Covid Policies

To ensure the health and safety of all clients, Arise Behavioral Health provides remote secure telehealth video calls in addition to in-person treatment.

Telehealth has many proven benefits such as:

  • Provides continuity of care and follow-up
  • Enables a high quality of care during National and State emergencies
  • Improves access to mental health care that might not otherwise be available in rural areas
  • Brings care to the patient’s location
  • Reduces the need for time off work, childcare services, etc. to access appointments far away
  • Reduces potential transportation barriers, such as lack of transportation or the need for long drives
  • Reduces delays in care
  • Reduces the need for trips to the emergency room
  • Reduce the barrier of stigma


If you have questions or concerns please contact us.

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